Returns Policy...

NamahJewelry trusts that on this and on every occasion that you shop with us you will be delighted with your purchase. We do understand however that every now and again you may wish to return items. So here is our returns policy and some additional information you might find useful should you wish to return something to us. For more detailed information please visit Terms & Conditions.

1) The namahjewelry.com “if you’re happy, we’re happy guarantee”

We know that buying over the Internet, by its nature, is not the same experience as shopping on the high street. You can’t pick it up, you can’t try it on, and your computer screen may not show the true colours. To help build your confidence in purchasing from our site, we offer you the following guarantee: if for any reason at all you are not happy with your purchase on receipt, then as long as you return it to us, unused, in it’s original condition along with it’s original packaging within 7 working days then we will exchange according to the original price within 14 working days of us receiving the returned item in it’s original condition. We regret that we will be unable to refund postage and packaging costs. Please note that NamahJewelry may refuse any return under its “if you’re happy, we’re happy” guarantee if said item is not returned in the condition it was supplied by us. For details as to how to return an item, please go to “returning a purchase” further down this page.

2) Faulty items

NamahJewelry are hand made from 925 Sterling silver and semi-precious stones. All items are quality checked prior to being offered for sale. However as is sometimes the case with hand made items, faults can occur. We are happy to refund the price paid, or replace any item. Please note that where an item is no longer stocked and then NamahJewelry may elect to repay the purchase price. Replacement items will be sent to you free of P&P charges. For details as to how to return an item, please go to “returning a purchase”, below.

3) Damaged goods

NamahJewelry will not accept for return items that have been damaged through misuse, neglect, accident or intent howsoever caused. Neither are we able to accept responsibility for goods damaged in transit.
Our returns policy in no way affects your statutory rights. Please visit our website Terms & Conditions pages for further information.
Returning a purchase
To enable us to deal with your returned item in an efficient manner we would appreciate it if you would follow the following steps:

1) Please email us at: namahjewelry@hotmail.co.uk to let us know that you wish to return an item. Please include a valid return email address or some other contact information.

2) If the item is being returned under our “if you’re happy, we’re happy” 7 working days guarantee, please include all original items of packaging.

3) Please ensure that all items are adequately protected and packaged with the items being marked as fragile on the outside of the packaging. We would suggest that items are enclosed in bubble wrap and are either boxed or enclosed in “Jiffy” type mailing bags.

4) For your further protection we would suggest that all items are sent by the Post Office “Special Delivery” service. Please note that NamahJewelry cannot accept responsibility for damage or delay caused by the delivery service and that proof of posting will not be accepted as proof of delivery. The Post Office “Special Delivery” service includes insurance cover whilst the goods are in transit, consequently should your return be mislaid you are covered to the value of the item.

5) Please return the securely packaged item to:

NamahJewelry
203 Tring Road
Aylesbury
Bucks
HP20 1JH, UK

6) We will notify you via email when we have received the item and also when we have processed your refund. Please note that refunds may only be made to the same credit card as that used for the purchase.

NamahJewelry - carefully chosen for all occasions.